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#181447

Senior Communication Specialist

Remote
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Overview

Senior account management and direction. Proactive accountability for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving & risk mitigation for assigned clients.

 

KEY ACCOUNTABILITIES/DELIVERABLES

Client Delivery: 

  • Proactively accountable for the whole service and relationship for assigned clients, including the quality of all work provided and client satisfaction.
  • Senior stakeholder management, consultancy and challenge; including facilitating senior stakeholder meetings, workshops, video conferences and calls.
  • Constant collaboration with internal colleagues and subject-matter experts to provide the highest standard of service, ensuring the full scope of our expertise is represented and all opportunities are explored.
  • Gain senior client stakeholder respect – our clients should want to hear what you have to say.
  • Primary responsibility of managing and working with key client stakeholders
  • Working with the Account Manager to guide project and campaign planning and oversight, ensuring alignment to overarching strategy.
  • Supporting communication ROI – measurement, learnings, analytics and insights.
  • Commercial client profitability, recoverability and growth.
  • Problem solving and risk mitigation – client & internal.
  • Ideally have experience communicating U.S. benefits to a diverse audience, although not required

 

Relationships:

  • Build strong relationships (internal and external) that enable effective, proactive consulting with clients in relation to their communication challenges and business strategy. 
  • Become a trusted partner to client stakeholders, building a reputation as their ‘go to’ communication expert and encouraging business referrals to wider communication opportunities.
  • Mitigate conflicts by proactively seeking outcomes that are acceptable to all stakeholders.
  • Demonstrate influence and professionalism internally amongst colleagues, positively representing the business and its culture, and stepping up to provide senior support and leadership for the wider team when required.

 

Administration:

  • Ensure the Governance within client teams, leading by example and championing our processes, holding appropriate members of project teams accountable.
  • Ensure timely completion and quality of all status reports, timing plans and contact reports produced by the appropriate team members on your clients’ projects.

·       Accurately record all chargeable and non-chargeable time.

  • Ensure accurate and timely management of critical business tools as well as overseeing the invoicing process.

 

Business development

  • Support the development of clients’ yearly client development plans.
  • Ensure the profitable growth of the business by identifying and proactively developing opportunities to secure additional revenue from existing clients and new client relationships. 
  • Contribute to the preparation, drafting and delivery of proposals and presentations for use in new business and marketing opportunities. 
  • Proactively develop client case studies and secure testimonials.
  • Develop and maintain industry and proposition knowledge in required areas.

 

 

PERSON SPECIFICATION

Qualifications 

  • Degree in a relevant field (i.e. communications, media, marketing, public relations) and/or professional qualification in a relevant field desirable.

 

Technical Knowledge

  • Industry awareness, knowledge and technical understanding.

Experience

  • Consultancy or agency background strongly desired.
  • Demonstrable track record of working directly with senior stakeholders, including Board level executives and having sole responsibility for managing complex client accounts.

 

Skills/other

  • Service orientated: outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, management of expectations, developing and maintaining strong relationships.
  • Excellent organization skills, with ability to work to tight deadlines and manage multiple tasks.
  • Core consulting skills in communication and project implementation, including: proactivity, questioning, listening and taking a collaborative/partnership approach with clients (not order-taking).
  • Ability to work under pressure, solve problems and develop workable solutions.
  • High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
  • Confidence to challenge and negotiate with internal and external stakeholders when required.
  • Able to deal with change in a positive way. 
  • High level of proficiency in Microsoft Office and computing skills.
  • Creative and technical copywriting and copy-editing.
  • Experience of proofreading.
  • Basic presentation preparation and delivery.
  • Strong verbal and written communication skills.