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#180385

UX Writer

California
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Overview

Our healthcare client's User Experience team is looking for an experienced UX writer. They're a small, highly collaborative group of writers, designers, strategists, and researchers, with a passion for making healthcare accessible and understandable. The team is located in downtown Oakland though we are currently 100% remote.

They work on a wide variety of complex digital projects with many stakeholders across a distributed organization. The right person cares about quality content and the opportunity to go deep but also enjoys casual drop-in editorial consultations with other members of the team.

Responsibilities:

  • Produce onscreen copy including instructions, menus, labels, alerts, landing pages, emails, and site documentation 

  • Research, evangelize, and follow best practices for content strategy and information architecture 

  • Work closely with designers, strategists, and the product team, iterating and tracking down answers from subject matter experts and other partners 

  • Conduct content audits and evaluate existing experience 

  • Create deliverables describing customer journeys, task flows, usage scenarios, and content requirements 

  • Build alignment and lead with quality

Your background

  • 5+ years of experience as a UX writer, information architect, content strategist, or web editor (for more junior role, 2-3 years) 

  • A portfolio showcasing clear, concise UX writing and accurate, engaging informational content 

  • Successful software and service design projects 

  • Comfortable with ambiguity 

  • Self-directed but enjoys collaborating too 

  • Used to hitting deadlines and helping manage expectations for your deliverables 

  • A degree in English, Communications, Journalism, or Computer Science 

Bonuses

  • Interest and experience in healthcare 

  • Experience addressing feedback from legal and compliance departments 

  • Experience meeting grade-level requirements and creating content for people who are not native English speakers 

  • Consulting or agency experience 

  • QA experience especially testing content 

  • Interest in site metrics and content testing 

  • SEO and direct marketing campaign