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UX Researcher

Chicago - Remote
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Our client is seeking a UX Researcher to join their internal Technology & User Experience teams. The UX Researcher is responsible for enabling their internal stakeholders and partner companies with software solutions that enable them to communicate, innovate, get insights and succeed.

Our client's UX Researchers have a strong interest and capabilities in the research and design of engaging and innovative user experiences. They thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. They excel at providing both highly analytical as well as highly creative ideas to a project. They enjoy the challenge of creating and driving human/user-centered processes and education at the early stages of UX team creation. A thorough understanding of contemporary user-centered research methodologies is critically important.

What will you do?

Specific responsibilities of the UX Researcher position include:

  • Lead and collaborate user experience planning.
  • Consulting with various stakeholders across the business and a range of other team members.
  • Lead all phases of user research, including recruiting, scheduling, and testing scripts or survey development and performing research for key initiatives.
  • Present actionable insights and recommendations to multiple teams and leaders across the organization.
  • Research activities such as usability testing, ethnographic research, card sorts and surveys.
  • Using storyboarding, task analysis, service blueprinting and user research tasks to capture and develop user requirements.
  • Analyze existing systems and understand the needs of the business/audience.
  • Define and analyze analytics to generate meaningful usage insights.
  • Build and document best practices for user research.
  • Experience working in Agile/Scrum delivery teams.


Specific qualification for the UX Researcher position includes:

  • Bachelor's and +5 years’ experience in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.
  • Proven skill with a broad methodological toolkit, ideally including interviews, usability testing, field studies, diary studies, survey design, and quantitative analysis.
  • Confidence in selecting the most appropriate methods for a given problem or question
  • Experience collaborating with teams of designers, researchers, product managers, and engineers throughout the product development process.
  • Excellent communication, facilitation, presentation, interpersonal, and analytical skills
  • Excellent presentation skills for reporting both qualitative and quantitative data
  • Strong project management skills with the ability to define, plan, and lead projects forward.
  • Experience across products and platforms, financial services expertise an advantage.
  • Understanding of the agile process and practices as it relates to UX.
  • A portfolio demonstrating your ability to research, and design is required.

Other Desired Qualifications

  • Experience acting as research lead on development projects.
  • Demonstrate ability to discuss, understand, and negotiate user needs with a non-technical audience.
  • Demonstrate ability to work remotely and in-person with both business partners and technical resources on highly collaborative teams.
  • A desire to communicate, teach and educate UX Research best practices and procedures.
  • A commitment to inclusion and diversity, and openness to new ideas and perspectives.