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UX Researcher

New York, Chicago, Plano, Richmond or McLean, VA
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Aquent is looking for a UX Researcher with a strong focus on usability testing for our Fortune 500 Financial client. This role is full time for 6+ months with opportunity to extend and go perm. This role will start remote and will eventually go on-site part time in either New York, Chicago, Plano, Richmond or McLean, VA. 

We are currently seeking a Design Researcher to join our team. Because we are a human centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity and asking questions to understand our customers is core to delivering best in class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.

The Design team is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

Collaboration & Connecting
Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences
Translate complex ideas into understandable concepts that evolve and enhance the product experience
Advocate for the customer through human-centered design methodologies
Champion prioritization of design centered product enhancements grounded in research and analysis
Actively teach and mentor designers
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery
Demonstrate fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization
Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration
Participate in end-to-end product design by:
Conducting in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Distilling findings into clearly articulated and actionable insights to influence the direction of research for stakeholders
Facilitating and participating in workshops with internal and external stakeholders to align with business needs
Participate in presenting research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating usability approaches and research to a variety of audience types from design experts to non-designers

Basic Qualifications
Masters Degree in social sciences, human factor, cognitive science, human computer interaction, or behavioral economics
At least 2 years of experience with human centered research
Preferred Qualifications
Advanced degree or certifications in a design or research related field
Comfortable working with a variety of business partners and delivering outcomes

Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR


Freelancing long-term with Aquent gets you access to some pretty cool things:
- You're paid weekly
- Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)
- Paid Sick Leave for all US and Canada talent
- Access to Fidelity 401(k) with company match
- Access to FSA Program (pre-tax payment toward bus or train passes, etc.)
- Direct deposit for your paycheck
- Access to our Talent Rewards Program (we reward for referrals!)
- Access to free online courses via Aquent's Gymnasium, to help you develop your skills:
- Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations (we're also there to be looking for new opportunities for you when you're close to wrapping up)Not the job for you? Tell your friends and reap the Rewards