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Digital / UX Design Strategist

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Sep 30, 2021

NY, DC, Plano, Richmond

Freelance

Job #: 173051

Job Description

Our client, a major brand, is delving into a massive UX project, and assembling a team of Design Strategists to help establish the roadmap for the creation and delivery of the product.

The Design team at is at the forefront of enriching our customers’ digital and physical experiences. Our client champions a thriving environment of collaboration, authenticity and healthy critique, in which they honor diversity of thought, create a culture of belonging, and elevate one another.

They are currently seeking a Design Strategist to join their team. They are passionate about human-centered design methods, advocating for user needs and delivering world-class products that redefine our customers day-to-day financial activities. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

  • Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
  • Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
  • Advocating for the customer through human-centered design methodologies (like design research, workflows, process diagrams, service blueprinting, collaborative work session design and facilitation) to strategically define ideal banking experiences across in-person and digital touch points
  • Championing prioritization of design-centered product enhancements grounded in research and analysis, such as design thinking and service design methodologies
  • Connecting with design community peers by learning, sharing, and teaching

Discovery & Delivery

  • Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
  • Demonstrated interest and aptitude in information architecture
  • Participate in end-to-end product and experience by:
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
  • Blueprinting existing and new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation
  • Creating process and user flows, journey maps and interaction models
  • Creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR

___________________________

Freelancing long-term with Aquent gets you access to some pretty cool things:
- You're paid weekly
- Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)
- Paid Sick Leave for all US and Canada talent
- Access to Fidelity 401(k) with company match
- Access to FSA Program (pre-tax payment toward bus or train passes, etc.)
- Direct deposit for your paycheck
- Access to our Talent Rewards Program (we reward for referrals!)
- Access to free online courses via Aquent's Gymnasium, to help you develop your skills: http://gymnasium.aquent.com/
- Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations (we're also there to be looking for new opportunities for you when you're close to wrapping up)Not the job for you? Tell your friends and reap the Rewardshttps://aquent.com/rewards/

Requirements:

Basic Qualifications

  • At least 4 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field
  • Bachelor’s degree or military experience

Preferred Qualifications

  • Advanced degree, trainings, or certifications in Design Strategy, HCI, or related design fields
  • Designing for cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Experience working in an Agile environment
  • Experience in design strategy for data-heavy experiences and/or complex enterprise systems
  • Strong knowledge of product design processes
  • Familiarity with design and prototyping tools, such as: Figma, Sketch, Invision and/or Adobe Creative Suite
  • Familiarity with working in an established design system
  • Experience piloting services, and operationalizing pilots into resilient service experiences