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Service Design Researcher


Mar 24, 2021

New York, NY


Agent: Erica S.

Job #: 166076

Job Description


We are Johnson & Johnson, the most recognized health and personal care company in the world. Founded in 1886, J&J is a Fortune 50 company with nearly 135,000 employees in more than 275 companies across 60 countries. We blend heart, science and ingenuity to profoundly change the trajectory of health for humanity. This is our purpose. This is what sets us apart.

The J&J Design Studio (JJD) works globally across the Company’s business segments: Consumer, Pharma, Medical Device and Corporate. By utilizing the power of design, we optimize the user experience for consumers, employees, healthcare providers and patients.

We are not a traditional design studio. Because we collaborate with our business partners at the inception of new product development, we are able to apply design thinking and craft creative solutions to products being developed.

We are committed to creating an authentic and inclusive environment where you will thrive both personally and professionally.

Candidate Profile
As a critical thinker, you have a finely-honed skill set, comfortable with ambiguity, to lead teams in synthesis activities, conceptualizing future states and providing strategic direction for designing compelling solutions that drive decision-making. While delivering innovative ideas, you will also facilitate new working methods that advance the results we produce together.

You are a self-starter and inspire with fresh ideas and new creative problem-solving approaches. You have a high level of purpose and will only deliver excellence in the quality of collaboration and work deliverables.

Primary Responsibilities
o You will utilize Service Design tools to build a comprehensive 360-degree view of the current state of user experience in various journeys while defining new products and services models
o You will plan and conduct user/customer experiments in partnership with product and marketing teams with a specific focus on participatory design
o You will scope, plan and conduct primary, secondary and analogous research
o You will a team of design and partners to design work experience of the future.
o You will build insights, reframe problems, and generate and iterate on newsolutions
o You may produce Service Design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps and value proposition proposals to build and improve products and services as you identify hypotheses and assumptions

o At least a bachelor’s degree in design or related field; a graduate degree in Service Design, Organization Development or Design Innovation is preferred
o 7 – 9 years of design, design research and strategy is required
o Significant healthcare experience is strongly preferred o Demonstrated hands-on experience in crafting a variety of digital touch-points and non-digital channels that will lay the foundation for next-generation product and service development
o Proven record of planning and conducting research programs, developing insights and envisioning desirable human futures and translating concepts into action is required
o Systems approach to design and value creation, with exhibited ability to identify relevant assumptions and to model value, potential ROI, etc.

Please include the link to your online portfolio on your resume and with your application to be considered for the position.

Above all else
o Friendly, thoughtful and perpetually curious
o Humble to your core with a sharp emotional intelligence
o Able to build trust, even when communicating a dissenting point of view

Client Description:

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Want more details about this and other opportunities?
Meet Erica Schmidt!