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Service Design Strategist

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Jan 13, 2021

New York, NY

Freelance

Agent: Kimberley S.

Job #: 163698

Job Description

Do you have a passion for building the strategy around a new service? Do you want to help patients have a better care-center experience? Are you analytical and able to synthesis information? 

 

We are Johnson & Johnson, the most recognized health and personal care company in the world. Founded in 1886, J&J is a Fortune 50 company with nearly 135,000 employees in more than 275 companies across 60 countries. We blend heart, science and ingenuity to profoundly change the trajectory of health for humanity. This is our purpose. This is what sets us apart.

The J&J Design Studio (JJD) works globally across the Company’s business segments: Consumer, Pharma, Medical Device and Corporate. By utilizing the power of design, we optimize the user experience for consumers, employees, healthcare providers and patients.

We are not a traditional design studio. Because we collaborate with our business partners at the inception of new product development, we are able to apply design thinking and craft creative solutions to products being developed.

We are committed to creating an authentic and inclusive environment where you will thrive both personally and professionally.

Candidate Profile

You are both empathic and focused – with an analytical ability to take a complicated problem and transform it into an opportunity for creative solutions. As a member of the IXS team, you will work on projects at the forefront of creating new, care-centered experiences across all of J&J’s business sectors.

As a collaborator, you have the ability to engage with a wide range of partners successfully. As a strategic talent, you have an ability to synthesize disparate inputs into actionable frameworks, strategies and designs that will grow our brands.

You are a self-starter and a confident leader who can represent JJD on a cross-functional team, guiding it to deliver intelligent, thoughtful, people-centered solutions.

Primary Responsibilities

  • You will scope, plan and conduct primary, secondary and analogous research
  • You will lead teams in synthesis: that is, building insights, reframing problems, and generating and iterating on new solutions
  • Your work with teams might include developing metrics for new solutions
  • You will prepare and co-facilitate workshops for large multi-disciplinary groups and projects
  • You will tell persuasive stories, using whatever media/tools appropriate to communicate insights, frameworks, ecosystem-level solutions, new business models and their implications
  • You will create project deliverables: pitch decks with business cases, project briefs, insights presentations, prototypes and other appropriate materials
  • Please be an advocate to drive and execute environmentally sustainable design solutions.

Qualifications

  • At least a bachelor’s degree in design or related field; a graduate degree is preferred
  • 7 - 9 years of design leadership-related experience is required
  • Ability to inspire, persuade, grow, and lead project teams
  • Demonstrated ability to manage complexity successfully, e.g., work experience with complex projects where you are able to show your role and impact
  • Systems approach to design and value creation, with exhibited ability to identify relevant assumptions and to model value, potential ROI, etc.
  • Strong candidates will demonstrate excellence in any one (or combination) of the following skills:
    • Novel, experimental design research / insight-gathering methodologies
    • Synthesis / Workshop design / Facilitation
    • Business modeling / business strategy
    • Data Visualization
    • Patient experience and commercial launches preferred

Please include the link to your online portfolio on your resume and with your application to be considered for the position.

Above all else

  • Friendly, thoughtful and perpetually curious
  • Humble to your core with a sharp emotional intelligence
  • Able to build trust, even when communicating a dissenting point of view

Client Description:

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Want more details about this and other opportunities?
Meet Kimberley Strayer!