Technical Solutions Architect will also be responsible for developing Chat, email and text applications integrating with Cisco PCCE/UCCE, website, smart app, or equivalent, and will be responsible for providing complete documentation and provide technical High and Low level design documents.
The Technical Solutions Architect will work closely with SMEs/Analysts and Business partners on PCCE/Telecom related projects and initiatives, work with business users to determine call flow and contact center requirements, solutions, reporting and systems enhancements.
Other duties include:
Evaluates and recommends new products and concepts for contact center activity.
Provide operational and reporting support to business units using outbound contact center technologies.
Three years experience designing technical solutions leveraging best practices as well as accepted patterns and principles.
Experience with and knowledge of software develeopment methodologies, processes, tools and interfacing with both internal and third party APIs.
Relevant experience in troubleshooting and resolving technical system issues, for developed and deployed applications.
Bachelor’s degree in a technology related field preferred.
Technical certifications a plus