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Technical Solutions Architect

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May 13, 2020

San Diego, CA

Freelance

Agent: Quinn S.

Job #: 158665

Salary: Commensurate with experience.

Job Description

Technical Solutions Architect needed to handle research, design and implement and support applications within the contact center platform using webservice APIs, Java, Javascript, and other programming languages. The Technical Solutions Architect will perform the testing and evaluation of new programs, work closely with other developers, UX designers and business analysts to ensure proper handoff of requirements and support. Starting out remotely, this is an onsite role in San Diego, CA; full-time hours and 6 months in duration with the intention to became permanent. 

Technical Solutions Architect will also be responsible for developing Chat, email and text applications integrating with Cisco PCCE/UCCE, website, smart app, or equivalent, and will be responsible for providing complete documentation and provide technical High and Low level design documents.

The Technical Solutions Architect will work closely with SMEs/Analysts and Business partners on PCCE/Telecom related projects and initiatives, work with business users to determine call flow and contact center requirements, solutions, reporting and systems enhancements.

 

Other duties include:

Evaluates and recommends new products and concepts for contact center activity.

Provide operational and reporting support to business units using outbound contact center technologies.

 

Skills:

Five years of experience developing applications using HTML, CSS, Java, JavaScript.

Three years experience designing technical solutions leveraging best practices as well as accepted patterns and principles.

Experience with and knowledge of software develeopment methodologies, processes, tools and interfacing with both internal and third party APIs.

Relevant experience in troubleshooting and resolving technical system issues, for developed and deployed applications.

Education:

Bachelor’s degree in a technology related field preferred.

Technical certifications a plus

Required Skills:

CISCO

CSS

DOCUMENTATION

HTML

JAVA

Additional Skills:

JAVASCRIPT

LEVEL DESIGN

TELECOM

HP-UX

UNIX

UX

Client Description:

We have a simple philosophy at Vitamin T: to personally place the best creative talent in the best jobs for the best companies. When you work for Vitamin T, you qualify for medical, dental and vision insurance after working only four consecutive weeks maintaining an average of 20 hours per week. If this job isn't the right fit for you, but you know someone who is, please pass this job posting on. We have a fantastic referral program that pays out in cash rewards! (http://aquent.com/rewards/)

Want more details about this and other opportunities?
Meet Quinn Sidon!