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User Researcher

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Mar 24, 2020

McLean, VA

Freelance

Job #: 157903

Job Description

The User Experience Researcher will be responsible for creating research designs, analysis of research, conducting both in house and remote studies, both moderated and unmoderated. You will work across the entire breadth of the product lifecycle, from generative through evaluative research. You will work to improve the usability, usefulness, and desirability of our experiences in collaboration with Designers, Product Managers, Software Developers, and other Stakeholders in the Consumer Bank line of business.

• Conduct a variety of qualitative user research activities (e.g. empathy interviews, ethnographies, contextual inquiries, co-creation) as part of an interdisciplinary design process that includes designers, product managers and tech.
• Conduct usability benchmarking and continued testing of tools and apps
• Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co creation, diary studies, in home interviews.
• Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods
• Present and communicate research and analysis clearly and effectively across various organizations in any format required. Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
• Experience with, or willingness to learn eye-tracking is a plus.

You must...
• Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, and tech partners
• Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects
• Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back
• Be willing to teach and mentor designers in various research activities.
• Be able to present research to a variety of stakeholders with varying levels of research understanding; guide designers in the best practices in communicating research.

Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR

PLUS!

Freelancing long-term with Aquent gets you access to some pretty cool things:

- You're paid weekly

- Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)

- Access to Fidelity 401(k)

- Access to FSA Program (pre-tax payment toward bus or train passes, etc.)

- Direct deposit for your paycheck

- Access to our Talent Rewards Program (we reward for referrals!)

- Access to free online courses via Aquent's Gymnasium, to help you develop your skills: http://gymnasium.aquent.com/

- Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations (we're also there to be looking for new opportunities for you when you're close to wrapping up)

Requirements:

Basic Qualifications:
• Bachelor's degree
• At least 4 years of experience as a Design Researcher in a corporate or consulting capacity
• 1+ years of usability testing and user experience research within a lab environment

Preferred Qualifications:
• Master’s degree in Psychology, Anthropology, Ethnography, Sociology, HCI, Human Factors, or related field
• 5+ years of experience as a Design or Market Researcher in a corporate or consulting capacity
• 3+ years of usability testing and user experience research within a lab environment
• 2+ years of eye-tracking experience on both digital products and physical spaces.