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Manager of Consumer Insights


Dec 19, 2019

Watford, London


Job #: 155252

Salary: D.O.E

Job Description

This role requires a strong understanding of customer behaviour and changes in their attitude. Being a constant communicator to senior stakeholders along the journey. Making sure that all insights are handled, understood and ensuring their implementation and full backing/buy-in from senior stakeholders. 

  • Own the entire Consumer Insights strategy for Europe 
  • Working closely with the Customer Analytics team to enrich the quality of all Consumer Insights 
  • Continue to build the credibility of Consumer insights team.
  • Building relationships with the European senior Leadership team and the wider business.
  • Ensure Insight is actionable and relevant to enable the European senior leadership team to make informed decisions in line with business priorities.
  • Be the gatekeeper, making sure that the team focus on value-add insights. 
  • Not afraid to actively seek appropriate feedback, support from wider team. 
  • Overseeing quarterly insight reporting. 
  • Collaborate with the team in US and Canada, sharing research findings and advanced techniques.
  • Create well-structured findings to present to stakeholders, using multiple sources of information. 
  • Thinking ahead and weighing up consequences.

Client Description:

Our client is a leading retailer that are experiencing huge growth, that continues to expand. Making them a Titant in the retail iundustry using innovative methods to exel in the retail world since their launch over 20 years ago. 



  • Bachelor’s degree required (in business/ marketing or psychology preferred)
  • 7 years experience in a market research agency and/ or working client side in an insight capacity.
  • Preferable experience working in a leading retail business.
  • Experience of leading and developing a team is preferred.
  • Previous experience working with both quantitative and qualitative research projects and analysing quantitative data sets.
  • Strong written and verbal communication skills.
  • Adaptability in ever changing environment
  • Budget management experience preferred
  • Simplifying complex findings and turning them into relevant and easy to understand insights for the wider team and stakeholders.
  • Strong numeracy and analytical skills. 
  • Being able to influence decision-making within the business. 


You should be: 

  • Not afraid to say no and confidence putting your point across professionally.
  • Confident with interacting with other members of the team/and with senior stakeholders.
  • Agile thinker.
  • Leading the business with vison and strategy.
  • Always drive for results.
  • Team player, working together to achieve goals.
  • Act as ambassador.
  • Have humility and respect for others.

Please email:


***Please note only shortlisted candidates will be contacted***