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Video Partner Operations Specialist, EMEA

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Nov 19, 2019

Central London

Freelance

Agent: Shana H.

Job #: 154450

Salary: up to £49k plus amazing perks!

Job Description

Based in Central London

Includes all meals and eligible for biannual bonuses

Generous paid holidays any many other perks like massage chairs and sleeping pods

Up to £50k per annum and only 2 years of solid experience needed!

Must speak German, be flexible, bright and a self-starter who works well with others and generally cares about providing excellent customer experiences. 

We are seeking a support operations specialist to join a new Ops support team for Media Operations team for the largest social network in the world. It's a social discovery & analytics platform.

This individual will directly support our users, provide delightful partner support experiences and help to reduce issues on our platform. Candidates will be self-motivated, organized, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role is based in New York.

RESPONSIBILITIES

Provide our users with a delightful, high touch and effective support experience
Respond to inbound partner inquiries about product features, insights, bugs, etc.
Troubleshoot complex issues and translate pain points to effectively resolve issues
Improve our support workflows around issue resolution and product insights
Spot trends in partner issues and communicate feedback to product team
Help build and maintain central knowledge base
Develop product and use case specialization to improve quality of support
Skills:
MINIMUM QUALIFICATIONS

B.A. or B.S. degree
2+ years of experience in operations, account management or customer support
Experience using Excel and/or basic data & insights tools
Strong written and verbal communication skills
Strong attention to detail
Fluency in English in a business environment
Able to work non-traditional hours (outside of 9am-5pm) occasionally
PREFERRED QUALIFICATIONS

Experience in the media industry or a start-up

Client Description:

The Largest Social Media Company in the World.

 

Want more details about this and other opportunities?
Meet Shana Hector!