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UK Retail Training Manager

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Oct 21, 2019

London

Freelance

Agent: Reshma K.

Job #: 153366

Salary: up to £52 000/annum depending on exp.

Job Description

My client is a Global Tech Giant, and they are looking for a seasoned UK Retail Training Manager. This is a 6 month contract, paying up to £52 000/annum PAYE pro rata.

The Go-To-Market (GTM) team plays a critical role in growing the ecosystem globally by collaborating with a variety of external partners including Vendors, OEMs, Retailers, and other strategic partners

As the Partner Training Manager for UK&I, you will play an important role in our success. You will be responsible for overseeing consumer partner (OEM and retailer) education in the region, ensuring that retail sales associates and other customer service staff are knowledgeable, and recommend it to customers.

You will accomplish this by managing local training programs and projects, delivering successful training sessions, working with our field teams, and collaborating closely with internal teams, including Global Partner Training, Sales, Retail Operations and Marketing, as well as by developing robust external relationships with key retailers and OEMs.

Reporting locally into UK Retail Operations, you will use your experience to help conceive ideas and initiatives to further enhance engagement and education as well as use project management skills to execute strategic plans and objectives.

Your experience in learning and development, combined with your background in retail, will allow you to build a training strategy and deliver educational experiences that are engaging, memorable, and fun.

Responsibilities:

  • Oversee local partner education (OEM and retailer) in collaboration with our central teams.
  • Manage the local execution of formal and informal training across all retail partners, including instructor-led workshops, e-learning modules, one-pagers, and demos.
  • Cascade globally created content and programs and localise where necessary.
  • Deliver trainings and workshops that are engaging, memorable, and fun.
  • Collaborate with local third-party vendors and field teams responsible for executing training, and manage relationships with retailers’ training leads.
  • Track product knowledge levels and drive improvements through training
  • Coordinate training events and Ambassador / engagement programs that create delightful experiences for retailer sales associates.


Requirements:

  • BA/BS degree or equivalent practical experience
  • +3 years experience in building and executing comprehensive, dynamic training programs, preferably in a retail and/or consumer electronics environment.
  • Well versed in adult learning and blended learning methodologies
  • Capable with instructional design, delivery and evaluation of training solutions
  • Strong interest in consumer electronics and computing, and the technical details of these products
  • Understanding of the German retail landscape, and experience working with various retail partners a plus.
  • Track record of effectively managing strategic partnerships with internal and external stakeholders.
  • Willingness to travel
  • Fluency in English

Client Description:

Our Client is a multinational technology company, specialising in Internet-related services and products; including online advertising technologies, search engine, cloud computing, software, and hardware. The state of the art offices in Central London are conveniently located with quirky interior, fancy add ons (restaurant, gym , terraces, kitchens and fun break out spaces). Offering great free facilities to employees and contractors alike. The atmosphere is relaxed with a diverse and innovative culture. Opportunities for growth and progression and networking with like-minded people across the business and beyond.

 

 

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