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Workfront Admin (SF)*


Oct 11, 2019

San Francisco, CA


Agent: Rachel S.

Job #: 153051

Salary: DOE

Job Description

The Workfront Administrator is the primary point of contact for all Marketing Department Workfront users. The position reports to the Director of Creative Operations. The Workfront Administrator understands the framework of Workfront and how it can best utilized to maximize the end-user experience and effectiveness for the Marketing organization. The Administrator must have a deep understanding and experience with Workfront and possess the required technical skills to execute all aspects of the system. S/he must have the ability to create reports and dashboards that help identify resource capacity, recommend process improvements and make strategic recommendations based on the data. S/he must possess strong communication skills and be a strong collaborator in order to facilitate change management. The Workfront Administrator must be a critical thinker who can quickly identify and make required system changes. Familiarity and experience with an agile approach is imperative.


  • Collect Workfront requirements and assess marketing processes to build and configure the most efficient system

  • Configure Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, milestones, email notifications, statuses, job roles, teams, groups, scorecards, expense types, risk types, layout templates, filters, views, groupings, etc.)

  • Test configured objects and support deployment efforts and plan deployments

  • Provide best practice guidance

  • Facilitate training, including on-boarding new colleagues, system upgrades and new configurations

  • Communicate regularly with project stakeholders and others throughout the bank. Must be able to communicate with senior leadership and executives as appropriate

  • Perform daily system administration duties and activities for Workfront

  • Support Workfront technical issues and solutions for the Marketing organization

  • Provides recommendations to improve existing Workfront systems and identifies and resolves potential application issues

  • Oversee and coordinate upgrades to existing applications and patch management to ensure minimal disruption to users

  • Create and maintain comprehensive documentation of systems and processes

  • Monitor system back-ups, ensure back-ups are completed as necessary. Perform disaster recovery on the system as needed

  • Triage, troubleshoot and resolve incidents according to standard operating procedures related to Workfront applications

  • Perform other related duties and projects at direction of management

Basic Qualifications

  • Minimum 2 years of Workfront Administration experience. Experience implementing and configuring Workfront in a Marketing environment
  • Minimum 3 years of project management experience
  • Experience with Financial Services is a plus

Skills and Knowledge

  • Excellent written and verbal communication skills

  • Ability to be organized, detail-oriented, and flexible

  • Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications

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