We have a great opportunity for a Digital Customer Service Coordinator witha company on the west side who engages with customers, prospects and other stakeholders through social and other electronic and printed communications. This is a temp to hire, full-time, onsite opportunity.
The key responsibility for this position is to lead the monitoring of their consumer review platforms and customer feedback through social media. This position also manages the corporate social media presence, including the editorial calendar and reporting/analytics. This position also takes an active role in providing copy-writing assistance to other marketing personnel and creative team members, ensuring a consistent tone and voice for copy needs across all types of digital media.
Coordinate the response to all inquiries for the brand on consumer review platforms and social media
Develop and implement a consumer review strategy that supports and encourages peer reviews as one essential component of the customer experience
Manage the corporate social media presence, including editorial calendar
Analyze and report on results from the corporate social media
Coordinate an annual content calendar for search engine optimization content.
Measure and report on key SEO performance indicators.
Using appropriate listening tools and technology, monitor trends in the markets we serve and appropriately apply that knowledge to our social media tactics.
Bachelor’s degree in Marketing, Journalism, Communication, New Media, or equivalent experience
Minimum 2 years experience in executing social media as well as experience directly communicating with end customers in an online forum
Strong working knowledge of major social media channels, including Facebook, YouTube, Twitter, and Google
Working knowledge of social media and SEO key performance metrics
Knowledge of Adobe Creative Suite and HTML coding a plus