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Research Operations Coordinator


Aug 13, 2019

San Francisco


Agent: Samir P.

Job #: 150945

Job Description

Research Operations Coordinator (Contract)

Location: Downtown SF

Contract 6-12 months with potential converion/ extension

Rate: DOE


  • Work closely with researchers as they define participant requirements; conduct participant outreach and manage session schedules, send surveys and questionnaires, and conduct phone screening when required
  • Own entirety of research participant recruiting process, from initial screener outreach to incentives distribution
  • Manage shopper and consumer research participant databases by tracking contact points, response rates, and participant feedback
  • Update and maintain communications templates for a variety of types of user outreac


  • We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:
  • At least one year coordinating research in a consumer-focused product organization - bonus points if the product served multiple customer types
  • Experience with scheduling and calendar management tools
  • Extreme organizational and time management skills; detail oriented and forward thinking
  • Experience managing and prioritizing concurrent projects involving cross-functional teams
  • Ability to communicate timelines, priorities, and requirements clearly and concisely
  • Proficiency with project management tools such as Asana, Google Drive, Quip, etc.
  • Basic understanding of various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
  • A passion for research, the user, and a truly collaborative spirit
  • Ability to self-manage, self-motivate and deal with large amounts of complexity and ambiguity
  • Willingness to do whatever needs to be done, from recruiting and managing technical setup to booking hotels for teams conducting remote researc
  • Spreadsheet and SQL skills a plus

Benefits and Perks

  • Great office in downtown SF
  • Free lunch and dinner in the office; fully stocked kitchen and snack pantry


Want more details about this and other opportunities?
Meet Samir Patel!