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VP of Accessibility / Head of Services


Jun 12, 2019

Vienna, VA


Agent: Tara T.

Job #: 148676

Job Description

Vitamin T has partnered with a client looking for a Senior Leader within digital accessibility. In this role you will lead an experienced digital accessibility team and develop a roadmap for expanding the influence of our consulting? If you are an accomplished leader and team motivator seeking a high-level position, we'd love to hear from you. Reporting to the EVP of Services, the Head of Services will leverage their passion for customer experience and business acumen to grow and improve our consulting line of business. Your primary focus will be to build a world class digital accessibility consulting team. This person will lead a growing team of more than 100 consultants and develop the managers and technical leaders in the organization. They will scale the Accessibility Services team to address rapidly growing demand in our core market of digital accessibility. Their success will be measured based on increasing the quality of delivery as the team grows, their ability to meet or exceed revenue goals, and increase services margins. 


  • Build a strong and inclusive culture, and grow diverse, high impact services delivery teams 
  • Partner with the Chief People Officer to manage and grow our long-term strategy for Accessibility Services hiring, onboarding, development, and retention 
  • Expand and manage the progression of staff along the Accessibility Services career path 
  • Support and champion the professional growth of team members 
  • Provide clear individual and team goals that map to the overall organization goals 
  • Partner with the Chief Accessibility Officer to drive growth and evolution of our tools and delivery methodologies (e.g. agile accessibility) to improve margins and ensure quality of projects improve as our organization grows 
  • Serve as an Executive Sponsor and key stakeholder on critical projects as well as the escalation point for resolving client contractual, implementation and ongoing customer success issues. 
  • Partner with Sales and Customer Success on Sales strategy, and direct sales support with enterprise customers 
  • In keeping with industry trends, drive the vision and structure for the team, including improved implementation methodologies, toolkits and processes for scalability 
  • Develop and own an internal knowledge management process to facilitate internal training and support models 
  • Partner with the Director of Project Management to ensure all team members are fully utilized, and customer objectives are met on-time 
  • Prepare reporting and trend analysis for presentation to executive leadership and the Board of Directors on revenue, margins, utilization, and net promoter score 
  • Partner with executive leadership on the Services P & L, including forecasting and staffing models 


  • 8-10 years management experience, including 6-8 years managing managers 
  • 3-5 years managing a P&L or department budget 
  • Experience running large scale, customer-facing organizations 
  • Strong accessibility experience - managing, teaching, or hands-on 
  • Technical depth, including experience developing or leading development organizations 
  • Strong data and analytical skills, and proven experience making data-driven decisions 
  • Experience with implementation of Salesforce, CRM, and related systems preferred 
  • Ability to turn difficult situations into pragmatic solutions while maintaining customer satisfaction 
  • Excellent people management skills, including the ability to influence, negotiate and achieve results through direct reports and others 

Want more details about this and other opportunities?
Meet Tara Thurber!