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User Researcher

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May 16, 2019

San Diego

Temp To Perm

Agent: Quinn S.

Job #: 147751

Job Description

Our client is seeking a highly motivated, self-driven User Researcher to join their Digital Technology UX team. You have a passion for using design thinking to drive innovative, user-centric solutions across a global ecosystem of products, services, and digital technology.

 

You have experience and education with user research methods and UX best practices.

You possess an eagerness to influence business decisions on behalf of the customer through user empathy and a passion for shaping company culture and processes. You have relentless determination to represent the voice of the customer in order to inform product and service design around user behaviors, emotions and needs and passionate about solving for the right problems.

 

As a User Researcher, you’ll work with business partners and product teams to identify research topics, planning, running, synthesizing and communicating findings in a clear, concise, and persuasive manner.

 

In addition, you will be responsible for assisting with implementing the research strategy and facilitating workshops.

Responsibilities and Accountabilities

  • Planning activities
    • Maintain research calendar and study and experimentation plans
    • Meet with business owners to understand objectives, review study goals, hypotheses, and assumptions
    • Develop study designs, provide expertise on best method for capturing behavioral and attitudinal insights.
    • Prepare research artifacts eg screener, interview guide, script, tasks, etc
    • Work with vendors to screen, recruit and schedule participants
  • Running research
    • Implement studies to capture insights across various moments of user experience from imagining to using to recollection of a service/product experience
    • Conduct early exploratory research to identify user problems, work with designers to ensure prototypes meet research needs
    • Perform rapid qualitative user testing of prototypes
    • Participate in observation, notetaking and analysis for studies as needed
  • Synthesizing and reporting insights
    • Run synthesis workshops and create artifacts eg user journey maps, affinity diagram, personas, etc.
    • Present findings to teams and key stakeholders
    • Provide empathetic insights of the problem space as experienced by the user
    • Conduct data analysis
    • Prepare documentation for medical device clearance as needed
  • Solutioning
    • Provide recommendations, serve as SME on user in ideation and discussions
  • Strategy
    • Co-create and maintain personas
    • Recruit for and manage engagement of customer panels
    • Build internal body of knowledge experts in our users’ behaviors, motivations, and needs with the product teams
    • Ensure visibility and collaboration with other disciplines by bringing them along research processes and promoting the value of research
  • Other tasks and responsibilities as assigned.

 

 

Qualifications and Experience

  • Minimum BA/BS in Product Design, HCI/Cognitive Science, Psychology, or related field
  • Minimum 3 years’ experience running generative and evaluative research studies with a proven track record of discovering big user problems and gathering customer insights to inform design decisions
  • Deep understanding of user research methods, user-centered design process and best practices, and participatory design
  • Experience with various research techniques spanning both attitudinal and behavioral as well as quantitative and qualitative methods, eg usability testing (remote, moderated/unmoderated, RITE, in-lab) of prototypes and existing products/services, field research, ethnography, longitudinal research, benchmarking, contextual inquiry, concept testing, wizard-of-oz, surveys, card sorting, A/B testing, SUS, personas, etc.
  • Experience with lean experimentation methods and testing MVP concepts
  • Experience with moderating and interviewing users
  • Experience running UX and synthesis workshops, eg customer journey mapping, mental model/opportunity mapping, empathy mapping, affinity diagrams, etc.
  • Strong online portfolio showcasing case studies and demonstrating a variety of research and design thinking methods/activities
  • Familiarity with using online testing tools
  • Effective communication, presentation, negotiation/persuasion and analytical skills
  • Ability to communicate complex concepts clearly and concisely at varying functions and levels of the organization
  • Experience working in an agile, fast-paced collaborative environment alongside design, engineering, and product management/marketing
  • Experience working in the healthcare field on patient engagement, behavior change, and/or FDA requirements for medical device clearance a plus, International research experience a plus
  • Ability to manage multiple projects in a timely manner
  • Ability to travel up to 10% of time

 

 

Want more details about this and other opportunities?
Meet Quinn Sidon!