Our client is seeking a highly motivated, self-driven User Researcher to join their Digital Technology UX team. You have a passion for using design thinking to drive innovative, user-centric solutions across a global ecosystem of products, services, and digital technology.
You have experience and education with user research methods and UX best practices.
You possess an eagerness to influence business decisions on behalf of the customer through user empathy and a passion for shaping company culture and processes. You have relentless determination to represent the voice of the customer in order to inform product and service design around user behaviors, emotions and needs and passionate about solving for the right problems.
As a User Researcher, you’ll work with business partners and product teams to identify research topics, planning, running, synthesizing and communicating findings in a clear, concise, and persuasive manner.
In addition, you will be responsible for assisting with implementing the research strategy and facilitating workshops.
Responsibilities and Accountabilities
Maintain research calendar and study and experimentation plans
Meet with business owners to understand objectives, review study goals, hypotheses, and assumptions
Develop study designs, provide expertise on best method for capturing behavioral and attitudinal insights.
Prepare research artifacts eg screener, interview guide, script, tasks, etc
Work with vendors to screen, recruit and schedule participants
Implement studies to capture insights across various moments of user experience from imagining to using to recollection of a service/product experience
Conduct early exploratory research to identify user problems, work with designers to ensure prototypes meet research needs
Perform rapid qualitative user testing of prototypes
Participate in observation, notetaking and analysis for studies as needed
Synthesizing and reporting insights
Run synthesis workshops and create artifacts eg user journey maps, affinity diagram, personas, etc.
Present findings to teams and key stakeholders
Provide empathetic insights of the problem space as experienced by the user
Conduct data analysis
Prepare documentation for medical device clearance as needed
Provide recommendations, serve as SME on user in ideation and discussions
Co-create and maintain personas
Recruit for and manage engagement of customer panels
Build internal body of knowledge experts in our users’ behaviors, motivations, and needs with the product teams
Ensure visibility and collaboration with other disciplines by bringing them along research processes and promoting the value of research
Other tasks and responsibilities as assigned.
Qualifications and Experience
Minimum BA/BS in Product Design, HCI/Cognitive Science, Psychology, or related field
Minimum 3 years’ experience running generative and evaluative research studies with a proven track record of discovering big user problems and gathering customer insights to inform design decisions
Deep understanding of user research methods, user-centered design process and best practices, and participatory design
Experience with various research techniques spanning both attitudinal and behavioral as well as quantitative and qualitative methods, eg usability testing (remote, moderated/unmoderated, RITE, in-lab) of prototypes and existing products/services, field research, ethnography, longitudinal research, benchmarking, contextual inquiry, concept testing, wizard-of-oz, surveys, card sorting, A/B testing, SUS, personas, etc.
Experience with lean experimentation methods and testing MVP concepts
Experience with moderating and interviewing users
Experience running UX and synthesis workshops, eg customer journey mapping, mental model/opportunity mapping, empathy mapping, affinity diagrams, etc.
Strong online portfolio showcasing case studies and demonstrating a variety of research and design thinking methods/activities
Familiarity with using online testing tools
Effective communication, presentation, negotiation/persuasion and analytical skills
Ability to communicate complex concepts clearly and concisely at varying functions and levels of the organization
Experience working in an agile, fast-paced collaborative environment alongside design, engineering, and product management/marketing
Experience working in the healthcare field on patient engagement, behavior change, and/or FDA requirements for medical device clearance a plus, International research experience a plus
Ability to manage multiple projects in a timely manner