Vitamin T is partnering with an awesome digital agency, who works with global clients to deliver meaningful business results. We are looking for a Senior Account Manager/ Account Director to join their team. In this role you will be on-site at their global client, overseeing a team of Account Managers, while also continuing to foster and grow the client relationship. The Account Director builds and drives the client relationship by continuously building trust, confidence, and momentum with each account. This role requires digital experience and a strong understanding of managing personalized digital marketing programs across email, web, and social.
A successful candidate is motivated, and able to establish themselves as an extension of the client’s marketing team, immersing themselves in the client’s business to bring new insights and strategic ideas to the agency project team in order to exceed goals and unearth new opportunities. A successful candidate will have proven experience organically growing client accounts by leveraging relationships and awareness in asking the right questions to further discussions around opportunities within an organization.
Resilience: provides stable performance under pressure
Customer-focused: regularly monitors client satisfaction to exceed goals
Persuasion: sells an idea clearly and effectively
Conflict Management: predicts and acts to work through natural conflict
Resourcefulness/Initiative: finds and seizes opportunities to excel
Pragmatism: elevates sensible, realistic, and practical solutions
Independence: ability to self-manage and take on responsibility for the team
7-10 years of account/ project management experience with, and passion for, working with brands in a digital agency environment
Hands on team management experience
Minimum of a Bachelor’s Degree in Advertising/Marketing, Communications, or a related discipline
Accomplished business driver with strong record of client engagement, retention, and growth