Our client, a leader in sensory evaluation and consumer product research, is looking for a Partnerships Manager to build closer relations with existing and new supply partners. You will manage relationships and daily operations of the supply team and relationships with supply partners. The focus of the position is to ensure positive partner experiences and to optimize the strategic value of each relationship for all parties. This person will support, optimize, and expand strategic supply partner relationships to grow the their panel, a key growth area for the company.
This position requires a strong client-service orientation and a high level of intellectual curiosity. The ideal candidate has an established background working with digital media publishers, experience with advertising and consumer insight platforms, and an analytical mindset. The ideal candidate will have a proven track record of success in managing multiple projects using any one or more of the MR industry’s leading programmatic sampling platforms.
Knowledge, Skills and Education Requirements:
Proactive and sharp critical thinking skills; ability to visualize a project in terms of “next steps” and ask relevant questions
Must be able to clearly identify the cause of a problem, determine alternatives/solutions, communicate situation to clients and internal teams, then implement action plan
Superb relationship-building and teamwork skills: Has an outgoing, collaborative personality and makes it a priority to keep all parties updated on project status on a timely basis
Fearless follow-up: Able to gracefully and proactively push vendors and partners regarding any unresolved issues or unanswered questions
Ability to multi-task, prioritize projects, communicate at all levels and work within multiple deadlines in a calm and efficient manner
Desire to be involved in additional ‘start up’ initiatives, such as, marketing initiatives, managing design partners, managing a proprietary panel, etc.
An understanding of qualitative market research principles is strongly preferred
Provide day-to-day account management for new and existing supply partners; responsible for developing, preparing, managing and nurturing supply partner relationships and recruiting channels who engage with our panel via programmatic sampling technologies (APIs and web transfer integrations)
Gain a deep understanding of each supply partner’s platform implementation, including all relevant technical details, to monitor performance, recommend solutions, and optimize partnership for both parties
Establish a trusted/strategic advisor relationship with supply partners from on-boarding through a strategic, entrenched and successful partnership
Monitors the recruitment progress of our consumer research respondents; responsible for finding workable solutions to difficult recruiting situations, and for communicating these situations/solutions to internal and external teams and partners
Lead and mentor supply team members (2) who also have responsibility for implementations, monitoring and optimization
Solicits and evaluates proposals from potential third-party vendors and once in contract, ensures vendors are thoroughly briefed on project specifications and deliver results to spec, on deadline and on budget; managing this process and trouble-shooting along the way are key responsibilities
Qualifications and Experience:
Bachelor’s degree in business analytics, statistics, or related field (Master’s degree preferred)
Familiar with SaaS software implementations (Rest API)
Solid knowledge of, and experience with, sample/supply management or consumer insight/marketing platforms including experience implementing programmatic platforms and partners required
Strong client-service orientation; experience in large account or client management in online advertising, digital marketing, or both is strongly preferred
Data-driven mindset and accompanying analytical skill-set
High professional integrity with a strong orientation toward teamwork, communication and leadership
A leader in sensory evaluation and consumer product research who has pioneered many of the sensory methodologies considered industry standards today. They serve Fortune 500 and other blue-chip customers in the food & beverage, personal care, fine fragrance, and home & fabric care industries utilizing its testing facilities throughout the country.