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Account Manager


Mar 11, 2019

Westlake Village

Temp To Perm

Agent: Julie H.

Job #: 145031

Salary: 85-105k

Job Description

The Account Manager, Creative Services works directly with agency clients and staff to oversee creative briefs from start to completion. Additionally, this role will oversee/manage other projects for this agency's clients, and ensures that their project goals and objectives are met within the agreed upon time, scope, budget and resource requirements. This is a highly client-facing position, will even work onsite at agency's client occassionally. Ability to maintain professionalism in fast-paced environment, build relationships and establish trust. 

**Will relo the right candidate***

Job qualifications 

  • Pharma/healthcare advertising experience a MUST 
  • 2+ years of experience in handling client briefs from start to completion 
  • A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted 
  • Understand production processes and the essentials of a good brief. 
  • Excellent customer service skills 
  • Excellent written and verbal skills 
  • Be highly organized,  detail oriented and be able to multitask and prioritize workload   
  • Previous experience of project management applications 
  • Solid understanding of Microsoft Office suite 
  • Understand the client billing process   

Job duties (* denotes essential function) 

  • *Understand the site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense 
  • *Support the Director with managing the revenue & EBIT of the account as follows: 
    • Be accountable for the overall financial performance of projects against budget. Assist department and clients with budgeting process. 
    • Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices. 
    • Forecast monthly results at the mid-month timeframe. 
    • Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets. 
  • *Oversee briefs from start to completion, ensuring quality at every stage 
  • *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline. 
  • *Be the central conduit for all project communication and status updates 
  • *Interact with design team as well as external print and production vendors to oversee project delivery from start to completion 
  • Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity. 
  • *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems 
  • Work closely with the design team to insure designs are branded properly and meet highest quality standards 
  • *Resolve issues escalated by the client and escalate significant issues. 
  • Use feedback from monthly and quarterly client meetings to deliver on client expectations. 
  • Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements. 
  • *Build relationships with end users; manage their perception and expectations. 
  • *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery.

Client Description:


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