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CRM and Insights Manager


Feb 26, 2019

North London


Agent: Claire B.

Job #: 144460

Salary: £75-£80k

Job Description


An exciting opportunity has arisen within a growing and successful retailer.

My client a leading fashion and home retailer are looking for a Manager of Customer Analytics & Strategy. Through the e-commerce website and other channels such as mobile, social, and loyalty schemes as well as through third parties (e.g. agencies) and more traditional routes - including store networks and customer service centres - the customer analytics team are collecting an increasing amount of information about marketing campaigns, purchasing behaviors and customers’ preferences.


The Customer Analytics team is a growing team in the early stages of our customer analytics journey. This role will also champion the use of data to deliver better decisions and greater value for Europe, across all functions, brands and European markets.


Your experience:
· You MUST have CRM experience with proven experience.
· Good understanding of systems and technologies relating to customer data analytics and customer data management and specification/selection of such systems.
· You MUST have experience in a leadership role and have managed direct reports (at least 2) and ideally have managed data scientists.  
· Excellent interpersonal skills, with an ability to communicate, influence and negotiate effectively at management level. Have worked with IT departments and be able to influence people.
· Strong analytical and numerical skills with good financial awareness and understanding of marketing evaluation and ROI.
· Sound and demonstrable knowledge of both online and offline direct to customer marketing.
· Experience in analysing and managing large-scale customer data.
· The ability to prioritise, use initiative and perform under pressure.
· Technology skills in AgilOne, Silverpop, and Qlikview ideal but not mandatory.

The package is based on 9 months pro rata :
· 12% bonus (based on company performance, can go up to 24%)
· Car allowance: 590£/month
· Stock Options
· Pension contribution (4%, 4.5% after 5 yrs and 5% after 10 yrs)
· Life assurance: 2 * yearly salary
· Family private medical health care
· 25 days holiday
· Associate discount

To take advantage of this fantastic opportunity, please contact me today!


Want more details about this and other opportunities?
Meet Claire Blasi!