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Head of Client Services

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Feb 07, 2019

East London

Permanent

Agent: Claire B.

Job #: 143720

Salary: £50-£60k

Job Description

 My client, a music content platform are looking for a Head of Client Services, you will have a real passion for pop culture. 

**You must have AGENCY experience as well as an interest in or be involved in YOUTH CULTURE.** 

The Head of Client Services role splits out into 2 core functions: 
1) Overseeing the full delivery team who are responsible for executing all brand partnerships 
2) Taking specific responsibility for overseeing the running of our biggest retained client business 

1. You will manage a team of eight, with three direct reports on the partner business. As a team leader you will expect to support your reports in their development via processes such as our Quarterly Performance Reviews (QPRs); by leading weekly team meetings and hosting bi-weekly 121’s. You will represent the team within the wider business, working with the MD and other Heads Of Department 
(HODs) to drive efficiencies, from making sure we’ve got the right processes in place, to being across how your team are briefing others. Ultimately it’s on you to ensure the best quality of our branded outputs, for both the business and our partners. 

2. Overseeing the key account: 
On the portfolio partnership, you will be the key point person for both the client and intermediary agencies, building and maintaining strong relationships to ensure the campaign meets, and exceeds, expectations across all touchpoints. You will need to show strong leadership, supporting the team in their decision making, with a top-level view across all components (events / content / marketing and broadcast / talent / comms strategy / data reporting). 

MAIN DUTIES 
● Lead the team responsible for delivering all brand partnerships, from Project Managers to Project Directors 
● Represent the team to the other HODs and senior management, making observations and recommendations for improvements 
● Run the lead account by example, driving exceptional client relationships; 
leading on the planning, implementation and delivery; helping define project scope, goals, deliverables and required resource 
● Delegate work amongst the team to ensure efficient use of time and smooth delivery of all aspects of the project 
● Managing overall project budgets, allocating and interrogating all department budgets to ensure every aspect of the campaign comes in within budget 
● Continually working with senior Commercial and Marketing representatives to ensure that all upsell opportunities are realised and actioned across the 
course of the campaign 
● Ensuring all activity and output meets both partner and objectives and deadlines and hits agreed KPIs in terms of timing, budget and 
profitability levels 
● Grow understanding of client’s wider business needs and insights and identify/lead on potential opportunities 
● Assisting in all aspects of driving new sales - lead generation writing proposals, pitching new business 

EXPECTATIONS (specific to your role) 
● To always give our partners the best experience of the company 
● To give SMART (Specific, Measurable, Achievable, Relevant, Time-bound) briefs for any requests from internal teams 
● To bring fresh thinking to your projects, always pushing to be at the forefront of creative execution 
● Aim to be best in class and build long term relationships with partners 
● Able to relay wider business-related recommendations to senior management in structured and constructive manner 

EXPECTATIONS 
● Demonstrable passion and understanding of the brand and vision 
● Be focused and in line with achieving your department’s quarterly objectives 
● Facilitate inter-departmental collaboration as well as supporting your team 
across a variety of projects with different timelines and urgency 
● Be proactive 
● Attend a variety of meetings, including project-specific stand-ups, weekly 
department planning and company-wide updates, managing your time wisely 
● Be adaptable and ready to work in a fast-paced environment 
● Participate in a personal development programme and peer review 

SKILLS/EXPERIENCE 
● 8+yrs in a platform/brand/culture-focussed agency delivering Brand Partnerships 
● Extensive experience in delivering campaigns in music and/or youth culture 
● Comprehensive understand of social media platforms and algorithms 
● Present and discuss ideas clearly, and help translate concepts to the wider 
business in a detailed and methodical manner 
● Exceptional client relations with proven track record of navigating difficult and 
high pressured scenarios 
● Understanding of the music landscape and ability to educate stakeholders on 
the nuances 
● Strong leadership skills and a proven track record to demonstrate them 
● Excellent computer proficiency, specifically Keynote, Microsoft Word, Excel 
and Google Driv 

Want more details about this and other opportunities?
Meet Claire Blasi!