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Instructional Designer


Nov 05, 2018

Seattle, WA


Agent: Kelli W.

Job #: 140316

Salary: $45-50/hour

Job Description

As a temporary Instructional Designer, you’ll go beyond conventional or corporate approaches to create dynamic learning experiences and resources that help us recruit, develop, and retain the best real estate sales support staff in the world. You’ll utilize powerful data insights and partner with subject matter experts and senior leadership to perform training needs analysis, define KPIs, and identify learning objectives. You’ll make use of storyboards to collaborate and collect feedback from SMEs and design smart training solutions. You will utilize the latest development and publishing tools to create eLearning and videos. You’ll also tap into skillful classroom facilitators to develop live trainings and implement blended learning solutions. You’ll partner with stakeholders to evaluate the outcomes and business impact of your training solutions relative to our strategic goals. You’ll play a key role in taking the skills of our growing national sales support team to the next level, optimizing the service they provide to our agents and real estate customers at scale.


The Role

  • Work with leadership, SMEs and data scientists to define training needs, and training programs to create the greatest customer service and sales support team in the industry.
  • Define competencies for each sales support role and create comprehensive curriculums that minimize new-hire time to productivity and maximize the long term performance and efficiency of support staff.
  • Evaluate training effectiveness and business impact for ongoing improvement.
  • Design and develop blended approaches to training that supplements live and virtual classroom courses with self-paced modules to motivate sales support staff to apply what they learn.
  • Work hand-in-hand with Product Managers and Program Managers to develop training to drive adoption and optimal use of new or updated software tools including our proprietary CRM.


Desired Skills & Experience  

  • Expert in adult learning principles
  • Expert with the Articulate 360 suite of tools (or equivalent) for developing interactive online courses
  • Experience with video and audio editing tools like Adobe Premiere and Audition
  • Strong graphic and UI design
  • Strong technical writing
  • Experience using an LMS
  • Experience working on a team and cross-functionally 
  • Experience in supporting the training function in a sales and/or professional services industry a plus
  • HTML and CSS coding is a plus


What We Offer

  • Strong startup culture with catered lunches, casual dress code, happy hours, and more

Client Description:

A local, online real estate firm working to redefine real estate in the customer's favor.

Want more details about this and other opportunities?
Meet Kelli Whitecar!