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eLearning Designer


Oct 11, 2018

San Francisco, CA


Agent: Kristi V.

Job #: 139299

Salary: Depends on experience

Job Description

Come join a world class training team building innovative solutions for global delivery. Our client's Customer Support (CS) organization is dedicated to helping and empowering people to live healthier more active lives. The training team serves an essential role in making that mission a success.The eLearning Designer is responsible for producing engaging, multimedia eLearning materials using course designs created by Instructional Designers. The eLearning Designer will report to the Manager of Customer Support Training & Development with direct project supervision provided by the CS Instructional Designer. 


  • Develop engaging, interactive eLearning materials and prepare for import to an LMS 
  • Collaborate with Instructional designers to improve eLearning designs and incorporate best practices 
  • Utilize course design document, outlines and supporting content provided by the Instructional designer to create effective eLearning modules 
  • Research each project completely to ensure a clear understanding of directions for course 
  • Create/edit instructional videos including voiceovers 
  • Create basic instructional animations 
  • Work effectively within a deadline-driven environment 
  • Manage multiple projects simultaneously 
  • Develop short (5-10 minute) engaging, quality eLearning materials within a 1-2 week development turnaround schedule 
  • Maintain and improve team eLearning and PowerPoint templates 
  • LMS administration as needed 
  • Contribution to other innovative design projects as needed 

Must Haves: 

  • 5+ years experience creating interactive applications 
  • Strong understanding of visual information design concepts 
  • Demonstrate expert level experience using Articulate Storyline and/or Adobe Captivate 
  • Moderate to advanced level facility with Adobe Creative Suite 
  • Moderate to advanced level facility with video editing software (Adobe Premiere or Final Cut Pro) 
  • Intermediate to advanced level constructing animations within eLearning tool or separate software such as GoAnimate (or comparable instructional animation software) 
  • Experience creating courses with LMS 


Nice to Haves: 

  • Creation of eLearning for non-native English speakers 
  • Moderate HTML and CSS experience 
  • Experience developing eLearning for contact center agents 
  • Contact Center (Phone, email, chat support) tier 1 and/or tier 2 agent experience 
  • Experience using Litmos LMS 

Personal Qualities:

  • Belief in the value of participating in, and contributing to a collaborative team environment 
  • Ability to accurately gather, organize and analyze data 
  • Comfortable in environments with shifting priorities 
  • Willingness to learn and develop professionally 
  • Deadline/goal oriented 
  • Ability to focus within a busy work environment 
  • Positive, open attitude 
  • Belief in value of quality customer service as an integral component of a successful organization 
  • Belief in the value of personal fitness and health 

Not available? We pay for referrals! If we place your referral, you'll receive $100, plus $1 dollar for every hour worked in the first 6 months. Thank you so much for your time and I look forward to hearing back!

Want more details about this and other opportunities?
Meet Kristi Vo!