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E - Commerce Manager

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Oct 03, 2018

El Segundo, CA

Temp To Perm

Agent: Kyle K.

Job #: 138962

Job Description

This company is a lifestyle, athleisure brand.

POSITION SUMMARY:

Reporting to the Director of E-Commerce, the E-Commerce Manager will support in achieving revenue targets, improving operational efficiency, and maintaining a positive customer experience. We are seeking an individual who is passionate about digital and consumer trends and is able to proactively contribute beyond the core responsibility of maintaining day-to-day website operations.
The E-Commerce Manager will be responsible for a variety of tasks including product merchandising, content updates, executing sales and product launches, configuring tools, and troubleshooting issues. Collaborating with Marketing, Creative, Sales and Planning teams, the E-Commerce Manager will manage the execution of projects and ensure that they are completed on time and as planned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Execute projects under the direction of the Director of E-Commerce, including creating planning briefs, project timelines, and ensuring deliverables are provided that meet requirements
 Collaborate with marketing, creative, product, sales, and customer service departments to support ecommerce activities
 Execute sales on our websites including pricing updates, discount rules, and content updates
 Manage bugs: validate issues, provide clear ticket to dev, QA resolution
 Manage new product creation on our websites
 Support with ongoing website needs including content updates, facilitating translations, and providing direction to creative team on ecommerce requests
 Manage data-driven product merchandising including optimizing sort order, deactivating out of stock products, and adjusting messaging
 Support analytics requests
 Support with SEO execution including page tiles and metas, H1 tags, keyword inclusion, and working with the content team
 Configure and manage website apps such as popup tools, search tools, and product feeds
 Support with QA testing and troubleshooting issues
 Document website operations processes
 Assist in supervising ecommerce coordinator
 Execute A/B tests
 Help maintain online content calendar to ensure website and messaging is consistent with monthly and seasonal campaigns
 Proactively contribute recommendations to improve operational efficiency and revenue-generating ecommerce activities
 Proactively identify website issues that would negatively impact the customer experience

MINIMUM QUALIFICATIONS:
 Ecommerce Platform Management experience. Magento Experience a plus
 Mobile-first mindset with a strong understanding of ecommerce marketing, direct-to-consumer business, website and analytics
 Working knowledge of HTML to make content updates
 Strong critical thinking and ability to troubleshoot technical issues
 Strong communication and project management skills and attention to detail
 Knowledge of fitness / lifestyle market or B2B experience is a plus
 Experience with digital marketing areas a plus: Email, Paid Search / SEO, Advertising, Paid Social Media

EDUCATION/EXPERIENCE:
 A bachelor’s degree from a four-year college or university preferred
 5+ years’ experience in direct-to-consumer online marketing

JOB COMPETENCIES:
 Has experience independently managing day-to-day activities on an ecommerce platform (preferably Magento), including setting up new products, executing sales, and merchandising.
 Strong technical aptitude, with ability to make basic HTML updates and configure/troubleshoot/QA multiple systems (ecommerce platform, ERP, and A/B testing on popup tool and google optimize.)
 Knowledgeable of e-commerce website best practices and the factors that impact customer experience and revenue performance.
 Familiar with pulling product sales reporting to guide merchandising decision-making. Familiar with metrics-based site management analyzing primary website KPIs such as conversion rate, click- through-rate, traffic and revenue.
 Detail oriented and able to proactively manage the execution of projects with minimal supervision.

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