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Client Services Team Lead


Sep 24, 2018

San Jose, CA

Temp To Perm

Agent: Kristi V.

Job #: 138489

Salary: $27-36/hr depending on experience

Job Description

Our client is looking for a strong Client Services Team Lead with 5 + years of strong Admin experience (e.g. working with documents, contracts, and marketing materials), leadership experience, and is a quick learner. InDesign is a MUST as this person will be the go-to for all other coordinators. This role is 40 hours / week (regular hours are 8 - 5), onsite in San Jose, CA, temp to hire. 

-Plans, coordinates, schedules and oversees the workload, deadlines and day-to-day activities of the Sales team support members to ensure effective delivery of services.
-Maximizes sales team's productivity, improves efficiencies and manages costs through review, analysis and implementation of streamlined, effective administrative, marketing and operational processes.
-Oversees the recording, tracking and monitoring of office transactions to include listings and sales/leases. Monitoring may include expenses, client reimbursements, vouchers, commissions and pipelines.
-Interfaces directly with the clients, including taking them on property tours, resolving routine issues and responding to pricing and/or non-routine inquiries.
-Consults with the Sales Professionals and provides recommendations on marketing practices and strategies to maximize value for the team's clients, recommending the best way to market the property.
-Coordinates the production of direct marketing campaigns for sale or lease of properties to include customized property information materials, comparable market analyses, market and industry research, and targeted mailing lists.
-Ensures team members compile required data from designated resources, and coordinates the design and production of the marketing materials.
-Provides feedback and recommendations for the recruitment, selection, promotion and advancement, corrective action and termination of employees.
-Provides input for staff member's performance review. Mentors and coaches junior sales team members to further develop core competencies required to continuously improve client services, operational efficiencies, teamwork and the professional image of CBRE.
-Gathers data on local, regional, and national commercial real estate markets by researching a variety of sources including, but not limited to industry, regulatory and economic information, financial periodicals and newspapers, mortgage and lease documents, demographic date, property information and company records.
-Other duties may be assigned.

Must Haves:
-Bachelor's Degree (BA/BS) from a 4-year college or university
-Knowledge or advanced skills with Microsoft Office Suite and Adobe Creative Suite (especially InDesign)
-5+ years experience providing administrative support to multiple or team of professionals
-3 years experience in the Real Estate industry.
-Ability to prioritize and coordinate delivery of multiple projects 
-Leadership, problem solving and analytical skills 
-Advanced Microsoft Office Suite and Adobe Creative Suite Demonstrated organization, communication (written, oral, telephone), customer service and public relations skills
-Must possess excellent oral, written and interpersonal skills. Ability to speak clearly and persuasively. Able to listen and respond well to inquiries.
-Demonstrate high level of group presentation skills and effectively present numerical data
-Able to maintain confidentiality and integrity of data being reviewed by internal and external clients. 
-Internet research and web publishing skills. Able to focus on problem solving, mathematical analysis and project management. 

Nice to Haves:
-Real Estate Sales License preferred
-Knowledge of accounting and business law 

Not available? We pay for referrals! If we place your referral, you'll receive $100, plus $1 dollar for every hour worked in the first 6 months. Thank you so much for your time and I look forward to hearing back!


Want more details about this and other opportunities?
Meet Kristi Vo!