Browse Jobs

Connecting you with the best creative freelance and contract-to-hire roles is our job. Let us help you find yours! Need help with roles? Check out our job descriptions

Search

Filters

Senior Program Manager

Apply

Sep 24, 2018

Seattle, WA

Temp To Perm

Agent: Kelli W.

Job #: 138465

Salary: DOE

Job Description

Job Summary:
Responsible for utilizing advanced program management skills and knowledge to follow the organization's strategic plan and lead the large-to-medium and/or moderately complex programs spanning multiple organizations. Delivers outcomes, longer-term improvements, and benefits in support of the organization goals. Mentors junior members of the team.

 

Employees at all levels are expect to:

 

  • Understand our Operating Principles; make them the guidelines for how you do your job
  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
  • Win as a team-make big things happen by working together and being open to new ideas
  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our communities

 

 

Core Responsibilities:

  • Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones.
  • Identifies, confirms, and obtains participation from required cross-functional teams. Works with the other team members and Strategic Business Initiative to do this effectively.
  • Builds program plans and maintains program record. Works with the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Identifies and manages program critical path, being mindful of upstream and downstream dependencies.
  • Facilitates the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and core team. Works with resource leadership to obtain and assign resources to the program plan within the Clarity record.
  • Supports the budget and resource forecasting process.
  • Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions. Escalates early to SBI to determine when to engage senior management.
  • Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time, and costs. Ensures proper documentation.
  • Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with Strategic Business Initiative to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall committed time lines are met. Documents all major plan changes in scope, approach, and date delivery.
  • Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
  • Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

 

Job Specification:

  • Bachelors Degree or Equivalent
  • Business, Engineering
  • Generally requires 7-11 years related experience

Client Description:

Our client's Technology & Product organization works at the intersection of media and technology. Their innovative teams are continually developing and delivering products that transform the customer experience. From creating apps to new features, they work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports their evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Want more details about this and other opportunities?
Meet Kelli Whitecar!