Browse Jobs

Connecting you with the best creative freelance and contract-to-hire roles is our job. Let us help you find yours! Need help with roles? Check out our job descriptions



Community Moderator


Jul 13, 2018

Austin, TX

Temp To Perm

Agent: Allyson H.

Job #: 135429

Job Description

Our client is looking for an Online Community Moderator who will implement our community terms of use, as well as monitoring and moderating user-generated content to ensure that our community is a reliable source of information and a forum for transparent discussions. This role coordinates with the internal Community Management team to support its mission, promoting excellent customer service and helping to cultivate a strong community around the brand.


  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required
  • Manage the banned user process, and track and remove previously banned users
  • Maintain the Moderation Guidelines and ensure they are up to date
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Monitor effective benchmarks for measuring moderation and UGC volume, and analyze, review, and report on effectiveness of moderation policy
  • Report on insights gained from community moderation into the Community team
  • Monitor all industry and company information and news to anticipate potential issues
  • Management of our online store, including responding to customer inquiries, vendor relations inventory, and reporting


  • Must have strong organizational skills, attention to detail, and the ability to prioritize in a fast- paced environment
  • Self-starter who willfully digs in and can maintain productivity with minimal supervision
  • Excellent English communication and writing skills
  • Strong knowledge of Microsoft Office tools such as Outlook, Excel and Powerpoint
  • Working operational knowledge and understanding of online community platform tools (Forums, Blogs, Photo Uploads, Commenting etc.)
  • Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet
  • culture
  • Ability to effectively communicate information and report statistics
  • Propensity to grow technical understanding and can pick up new tools quickly
  • Good knowledge of principles of customer service

Want more details about this and other Austin, TX opportunities? Meet Allyson Hoffman!

Community Moderator - Questions