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Digital Operations Specialist

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Jul 09, 2018

Woonsocket, RI

Freelance

Agent: David F.

Job #: 135183

Salary: Hourly (Contract)

Job Description

Aquent's Fortune500 client in Woonsocket, Ri is looking for a Digital Operations Specialist for a 5 month assignment (40/hrs 5 days, on site) with potential to extend beyond. 

Overview: 

Digital Operations Specialist The operations specialist will be responsible for supporting day to day assortment set up and maintenance activities. In this role, the specialist will collaborate closely with the digital merchandising organization, retail category managers, item set up teams, Vendor Partners, Search Engine Optimization (SEO) and other teams to define and execute on the category vision and experience.

Duties

Some of the key responsibilities will include: • Partner with digital merchandising, SEO, Usability and other teams to define the optimal category experience including an SEO optimized product content style guide, imaging requirements, and other attributes essential to enhance customer experience leading to higher conversion/sales. • Partner with our Vendors/Content Providers to review the guidelines and requirements for new products. Ensure our vendors/content providers deliver high quality product information facilitating new assortment set up. • Ensure new items are set up in a timely manner/on schedule with a high level of accuracy. Develop and execute robust quality assurance processes and checks that would ensure a good customer experience e.g. inventory checks before product launch, good quality images, accurate content. • Act as the main point of contact to support new vendor set up process. • Ensure any updates/maintenance requests are completed in a timely manner keeping in mind regulatory and compliance related requirements. • Identify opportunities for continuous improvement/efficiencies in daily processes e.g. automation, streamlining processes etc. • Partner with the call center, our distribution center, omni operations team and others to resolve customer issues related to products online. • Reporting/tracking and ad-hoc analysis as required.

Experience

- Bachelors degree OR equivalent merchandising/eCommerce work experience - Go getter attitude – strong ability to execute and get things done - Strong attention to detail and ability to work independently-  - Flexibility and ability to adapt to a dynamic environment ? Strong interpersonal skills to build strong relationships with vendors and internal business partners. - Strong spreadsheet skills utilizing MS Excel and Access required

Education

High School Diploma or GED required. Bachelors degree in related field or equivalent work experience preferred.​

Client Description:

This client is a fantastic consideration for those who want to combine working with a large retail brand and a true “do-good”, customer-centric focus. Most people we’ve placed here say the company’s loyalty to and personalization within the healthcare services industry is a standout characteristic. Their approach to this way of thinking about their business and the industry is having a direct impact on the size of the teams, and we’re seeing massive growth. What a time to get involved!

This client:

  • Is considered by Fast Company to be amongst the most innovative companies

  • Is listed by Forbes as one of the world’s most admired companies

  • Makes it their mission to guide people toward better health

    • This includes altering the products they offer at retail to more health-conscious offerings!

Our client has recently made a move toward a major merger, which means this is a great time to get involved! Two big industry brands coming together.

Working here gets you into a fast-paced environment, with tons of cross-functional working relationships. You’d have exposure to a number of teams related to any project you’re working on, and we sometimes see freelancers convert to permanent employees on teams they’ve had the opportunity to interact with. This is definitely a standout opportunity!

Want more details about this and other Woonsocket, RI opportunities? Meet David Fernandez!

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