Browse Jobs

Connecting you with the best creative freelance and contract-to-hire roles is our job. Let us help you find yours! Need help with roles? Check out our job descriptions



CRM & Digital Executives/ Managers:


Jun 04, 2018

London Zone 1-2


Agent: Dominique K.

Job #: 133657

Salary: Up to £30Exec

Job Description

My client's are looking for a variety of CRM specialists from Exec to Manager level. 

Hospitality Chain: CRM Exec and Senior Execs up to £38k doe. Details included below.

Tech Start-up - Up to £65k. Please get in touch for full spec.

CRM & Digital Executives: Up to £30k

Competitive benefits package

Based near Paddington

Hospitality client

My client is a well-known leader in the hospitality field with several brands under one arm. They are looking for 2 CRM Executives to join their Digital Communications team. They are looking at 2 different levels ranging from 1-2 years experience or 3-4 years for the more senior role.

Are you creative but also have a love of numbers?

Do you have 2-4 years CRM experience and are looking for a new challenge?

Then look no further….

The newly created CRM and Digital team’s focus is to deliver best in class digital communications across all 4 brands in the group. They are looking for an energetic individuals with a driven “can-do” attitude to help deliver exciting communications to our customers. 


  • To co-ordinate and implement the groups E-CRM programmes. This includes working alongside inhouse designers and brand teams to brief creatives.
  • Constantly seeking to improve our emails with new and exciting ideas to deliver increased engagement.
  • Campaign analysis on a regular basis, providing recommendations and presenting insight.
  • Forming strong relationships with Marketing Brand teams to ensure on-brand messaging and alignment with key campaign strategies. This includes attending creative workshops, food-tasting and campaign catch ups to allow email content ideation.
  • Ownership of the brand promotional plan implementation, whether direct on our websites or with external partners.
  • Working closely with both Finance and Brand Marketing teams to understand the effectiveness of the promotional activity.
  • Supporting the CRM and Digital Manager in strategies to drive both acquisition and retention.
  • Create and capture competitor and market insights and stay up to date with industry best practice.

Experience, Skills & behaviours required:

  • A customer-focused marketer with a deep interest of digital marketing tools and platforms with a strong brand focus
  • Creative flair and eye for detail
  • Strong analytical skills and ROI performance orientation
  • 1-2 years’ experience in an eCRM environment
  • Previous experience with ESP systems essential, knowledge of IBM Watson Campaign Automation desirable
  • Excellent copywriting and communication skills
  • Knowledge of Tableau Software is desirable
  • Understanding of email design and HTML
  • Confident user of Excel
  • Demonstrable examples of improving KPIs (conversion rates, open and click through rates etc.)
  • Very strong interpersonal skills – impact, influence and collaboration
  • Experience of developing new initiatives
  • Marketing degree educated or equivalent

For the more senior role you will be expected to have the following:

Experience, Skills & behaviours required:

  • 3-4 years’ experience in a CRM consumer brand environment
  • The ability to always think customer-first.  Creative flair and “on brand thinking” important to ensure communications support brand strategies
  • Strong “hands-on” analytical skills and ROI performance orientation. You must love numbers and sharing insight with wider teams
  • A keen interest in digital marketing tools and platforms
  • Demonstrable examples of improving KPIs (conversion rates, open and click through rates etc.)
  • Ability to thrive in a fast-paced environment and able to manage multiple deadlines
  • Strong collaboration skills to enable effective working across different functions including Operations, IT and Brand Marketing Teams
  • Qualified to degree level or equivalent experience
  • Acquisition and retention experience
  • Experience overseeing and optimising customer journeys

Technical Skills

  • Previous experience with ESP systems essential, knowledge of IBM Watson Campaign Automation desirable
  • Understanding of email design
  • Confident user of Excel
  • Knowledge of Tableau Software is desirable

Full spec and company details available on request.

We do receive a high number of applications for our roles so unfortunately, we are only be able to contact those successful at shortlisting stage. Best of luck.


Want more details about this and other London Zone 1-2 opportunities? Meet Dominique King!

CRM & Digital Executives/ Managers: - Questions