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Web Content Analyst

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Sep 05, 2017

Maryland

Temp To Perm

Agent: Adam G.

Job #: 122668

Job Description

 

We are seeking a Web Content Analyst Web who can provide support to federal clients in resolving moderate to complex content related issues. site issues or requests. Maintain responsibility for the coordination of problem–solving efforts within the project team and the investigation and analysis of requests for operations and maintenance support. Work on fast–turnaround changes, short–term Web site enhancements or expansions, content migrations, and more than one workflows, as needed. Recommend and implement proposed solutions to resolve support requests. Perform limited use and application of basic principles, theories, and concepts. Follow standard practices and procedures and perform closely managed work. Follow specific, outlined, and detailed procedures and report to a Web content team lead or content strategist. 

Team Players (communicates openly & frequently with team members, and managers; desire to understand big picture as opposed to the piece they are working on; asks questions and open to feedback)  

Local to DC area (some cases partial telecommuting is possible) 

Can Pass public Trust (for ext. government positions) 
Experience in an Agile environment 

EXAMPLE OF A DELIVERABLE THEY'D BE WORKING ON: 

Provide support to federal clients in resolving moderate to complex content–related 
Web site issues or requests. Maintain responsibility for the coordination of problem–solving efforts within the project team and the investigation and analysis of requests for operations and maintenance support. Work on fast–turnaround changes, short–term Web site enhancements or expansions, content migrations, and more than one workflows, as needed. Recommend and implement proposed solutions to resolve support requests. Perform limited use and application of basic principles, theories, and concepts. Follow standard practices and procedures and perform closely managed work. Follow specific, outlined, and detailed procedures and report to a Web content team lead or content strategist. 

TOOLS/MUST HAVES:  
Basic Qualifications: 

-3+ years of experience as a content specialist or conducting help desk support on projects, including Web site migrations 

-Experience in making content updates and supporting ongoing content development with fast turnaround, following processes diligently 

-Experience with working on support request triage and tracking and reporting content requests, workflow, and completed edits 

-Experience in content analysis and meeting with client stakeholders to gather and document their content requirements

-Experience in managing content with Percussion or Drupal Web content management systems, multiple similar WCMS, all types of content updates, and menu navigation changes 

-Experience with verifying the accuracy of source code in HTML on Web pages 

-Experience with conducting content audits, inventories, and assessments 

-Experience with creating or updating documentation, including style guide, content updates guide, inventories, or tracking sheets, as necessary 

-Knowledge of JIRA and Agile principles 

-Public Trust clearance 

Additional Qualifications: 

-Experience with the development and implementation of large–scale Web sites, including content management 

-Experience with communicating and working closely with multiple stakeholders and content owners and managers to collect content requirements, develop content, and manage the review workflow from request to publish and go live 

-Experience with supporting a federal government contract a plus 

-Ability to report Web site performance issues 

-BA or BS degree 

Clearance: 

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Public Trust clearance is required. 

Company Philosophy: 
We support organizations that improve our planet and people’s lives 
We work with organizations in health, education, international development and agriculture

Benefits: 
Comprehensive benefits package: including health, dental, vision, life, LTD and STD 
Company-matched IRA program 
Annual profit sharing program 
3 weeks of annual leave

Want more details about this and other Maryland opportunities? Meet Adam Gezelle!

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