They say diamonds are forever. We say fantastic, because we just won two of them!
And we also say thank you, Thank You, THANK YOU to our clients and talent whose awesome feedback helped us earn Inavero’s Best of Staffing® Client and Talent Diamond Awards.
As the award given for high quality service ratings from our clients and talent for 5 years running, we’re humbled! And ecstatic! And a little full from all these cupcakes we purchased for the occasion.
In case you were unaware, Inavero recognizes staffing industry leaders in service quality, using feedback provided from over 1.2 million surveys. (Yeah, that’s a ton of surveying.) We received satisfaction scores of 9 or 10 out of 10 from 73 percent of our clients and from 69 percent of our talent. And, not to be snobby or anything, fewer than 2% of all staffing agencies the U.S. and Canada earn a Best of Staffing Award.
We owe so much to our staff for the amazing work they do every single day to make great matches and foster awesome relationships that bring us vital customer feedback! It’s only through surveys like these (as well as our Net Promoter Score surveys) that we can make huge improvements in what we can offer our customers.
What kind of improvements? Glad you asked! Here’s some of what we launched in 2017:
- Gather - An enhanced way to tell our talent about MORE jobs in the way THEY want—by allowing them to provide their preferences and feedback. In addition, we created a simple way in our MyAquent portal for talent to share updates and collect feedback that makes them more marketable.
- Reviews - A way to share data about a talent’s performance, both from past Aquent placements as well as from former employers. Available in real time, this information helps our clients get a transparent look at candidates and allows our talent to find more work based upon their performance.
- MyAquent - We’ve upgraded our client platform to support the full talent cycle. Key features now include access to ready-to-go pools of freelancers to help clients plan ahead, the ability to hire faster with full visibility to milestones of candidate searches, simplified ways to engage freelancers on assignment for online timecards and feedback, and the capability to review spend and use real data to budget and manage costs.
And we’ve got many more improvements to come!
Next time you’re on a quest for top talent, be sure to download our free guide, “How to Find Digital Creatives.” In just a few minutes, you’ll discover three great ways to source your next hire. The only thing that would make it easier would be if we sent people over ourselves!
By the way, we can do that. Seriously. If you’d like a short list of awesome candidates—fast, all you have to do is let us know.
And if you haven’t had a chance to experience our customer service, please reach out to your local Vitamin T office and see what everyone’s talking about!