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The Horrible Truth About Résumés (And How To Fix It)


Richard Sauerman is known as “The Brand Guy.”

At his Australian agency, Brandcraft, he uses branding to help companies and people create the world they want to succeed in. He’s also a much sought-after keynote and runs workshops on brand, people, and communication at conferences and seminars everywhere. He also happens to be ranked #12 in the world’s Top 30 Brand Professionals.

So we’re pretty excited to have him explain how the Power of Brand can fix the terrible, miserable, awful truth about résumés.

If you like what you see, be sure to follow him for more good advice. We do!

(This post was previously run on our Firebrand blog in Australia.)

In some of my workshops I ask participants, “What are the attributes of a peak performer?” And the list I get to write up on the whiteboard is pretty much the same every time — passionate, creative, brave, self-confident, fearless, visionary, empathetic, determined, tenacious, original, and so on.

I then remind participants of the one time they create their own “personal brand advertisement” — their résumé.

I ask them, “Do you use language like this in your résumé?” Because if these are the attributes of a peak performer, your résumé should shout out, “Brave, passionate, and tenacious man (or woman)”, if those are indeed your peak performance attributes.

Sadly, most people rarely use language like this in their résumé. Instead they prefer dates, years, places of study and work, skills, job description details, and so on. Given the new reality of how résumés are processed today — they’re not read by a person, they’re read by a computer — I guess this is what you’d call “playing the game”. The computer is looking for signals of conformity. Did you go to a well-known school, have you ever worked for a blue-chip company, and did you have a tile that matches what the company thinks it’s looking for?

Many resumes do have a “Hobbies & Interests” section, as a sort of token “this is the real me”. Yep, I love watching rugby and I go to the ballet, in case I’m being interviewed by a woman or a man, I’m covered either way.

And then before we send out our résumé, we pass it onto a wise-old-uncle who knows about these sort of things, for a final check, and he says, “What, you had a two year gap year?! That’s not good. Two years of doing nothing is not good.” And then you remember that you worked in that pub in Wales, and you helped the owner design a flyer for a Mother’s Day promotion. Aha! Marketing Assistant for six months in Pub In Wales — plugged the gap very nicely.

When in fact what you did in your second year was travel Turkey with nomads. And so if you’re looking to hire someone who is passionate, creative, brave, self-confident, fearless, visionary, empathetic, determined, tenacious, and original, I’m your woman (or man). I learnt all that traveling with nomads in Turkey. Not at UNSW, or the University of Sydney, or TAFE. Because, you see, they don’t teach passion, creativity, bravery, self-confidence, fearlessness, vision, empathy, determination, tenacity, or originality at university, or at TAFE, or at school. There is no formal certified and accredited degree or diploma in passion, bravery, or self-confidence. You get to learn that in the School Of Life, the most valuable school there is.

And that is the horrible truth about résumés. They are not a true reflection of who you are, what you have learnt, what you have done, and what you can do. And the companies who are looking to hire true peak performers may just need to look outside the normal zone of résumé-ness.

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