Program Manager (Omni Convenience, Partnership, Beauty Insider and Payments)

Overview

Your role… As our client’s Program Manager, you will manage end-to-end execution of marketing programs, from strategic planning phases through creative execution and implementation. The Program Manager will report to the Senior Program Manager.

Responsibilities include:

• Drives end-to-end omni-channel marketing programs, across all online and offline channels (i.e., in-store, print, direct mail, digital, video, and social media)
• Creates and publishes comprehensive schedules and sets interim milestone meetings, integrating traditional and digital media touch-points in the process. Clearly and actively communicates requirements, deliverables, timelines throughout program lifecycle
• Collaborates with Marketing, Creative, Visual Merchandising/Production, Channel/Vehicle partners, Merchandising, Store Design, Resourcing, and Delivery Management
• Closely partners upstream during strategic development with Marketing counterparts to ensure cross-functional milestones and timelines for brief development and project kickoffs are met
• Manages laterally with creative &/or agency partners on timely execution of all assets, inclusive of all derivatives, versions, and translations
• Ensures timely execution of all project assets to meet launch dates, and sees through hindsighting post campaign launch
• Manages day-to-day tasks of program planning and execution:
o Opens jobs and builds job folders with project info; updates as jobs evolve and maintains final program archive of job info
o Populates agendas for planning, kick-off, pre-pro, and review meetings
o Tracks schedules, updates reports and communicates program status to key stakeholders through weekly status meetings & hot sheets
o Ensures product delivery for photography is tracking to program schedule
o Identifies photo shoot needs across channels and partners with Creative and Content Production for photo shoot execution and retouching milestones
o Routes creative to marketing partners and ensures feedback is clear, actionable and received on time.
o Facilitates passing off all assets to Delivery Management/Production
o Ensures completion of all assets on the asset list and tracks final hand-offs, development, QA, and live dates
• Identifies program risks early on and provides mitigation strategies
• Monitors and advocates process; identifies gaps/improvements to work more efficiently
• Demonstrates ownership/investment in the work; has clear understanding of business goals
• Has a good understanding of budget and co-op funding; tracks budgets and facilitates conversation between Creative, Marketing and Production if/when costs impact design &/or budget
• May mentor one or more direct reports; establishing clear goals for upward career pathing
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

We would love to hear from you if you meet the following:
• 4-6 years’ project / account management experience; agency experience preferred
• Agility, flexibility, and ability to manage ambiguity in a constantly evolving team environment
• Effective relationship-building skills; ability to cultivate strong partnerships across functions to bring people together toward common goals and consensus
• Effective communication and presentation skills, both written and verbal; confidence in leading/influencing cross-functional team meetings to achieve results
• Exceptional organizational skills; detail-oriented
• Strong time-management skills; ability to troubleshoot issues, juggle multiple programs, and prioritize
• Excellent technical skills – MS Office (Outlook, Teams, Excel, Word, PowerPoint), Smartsheets, Box, Monday.com, Ziflow